Restauran Tatelier

Privacy Policy

Your Privacy at Restauran Tatelier

Effective date: 8 October 2026

Restauran Tatelier is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, reservation system and in-venue services. By using our services, you consent to the practices described in this policy.

If you have any questions after reading this policy, contact us at [email protected] or call (02) 9240 1234.

Information We Collect

We collect personal information that is reasonably necessary for our functions and activities, including but not limited to:

  • Contact details: name, email address, phone number and postal address.
  • Reservation details: booking date, time, party size, seating preference, dietary requirements and special requests.
  • Event enquiries: company name, event type, guest numbers and menu preferences.
  • Technical data: IP address, browser type, device information and website usage data collected via cookies and similar technologies.
  • Marketing preferences: your consent to receive promotional communications.

We collect information directly from you when you make a reservation, enquire about a private event or interact with our website. We may also collect information from third parties such as booking platforms, but only with your consent or as required by law.

How We Use Your Information

We use your personal information to provide and improve our services, including:

  1. Processing and managing reservations and dining experiences.
  2. Planning private events and group bookings, including menus, seating and accessibility requirements.
  3. Communicating with you: about your bookings, events and promotions (with your consent).
  4. Complying with legal and regulatory obligations, including responsible service of alcohol and food safety requirements.
  5. Improving our website, services and customer experience through analytics and feedback.

We do not sell your personal information to third parties. We may use de-identified data for statistical purposes.

We process personal information based on one or more of the following legal grounds:

  • Consent: where you have given clear consent for us to process your personal information for a specific purpose, such as marketing communications.
  • Contract: where processing is necessary for the performance of a contract with you, such as a reservation or private event booking.
  • Legal obligation: where we are required to process your information to comply with the law, including food safety and responsible service of alcohol requirements.
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services, provided your rights do not override those interests.

We rely on the Australian Privacy Principles as the primary framework. For sensitive information, such as allergy details, we obtain explicit consent and use it only to prepare your meal safely.

Sharing and Disclosure

We may disclose your personal information to the following types of third parties:

Service providers Booking platforms, payment processors, IT support and marketing agencies that assist in operating our business.
Regulatory authorities Where required by law, such as health, safety or liquor licensing authorities.
Professional advisers Lawyers, accountants and insurers as necessary.
Business partners Only with your consent or as part of a joint promotion.

We do not sell personal information. We require third parties to protect your information and use it only for the purposes we specify.

Data Retention and Security

Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Reservation data is typically retained for 12 months after the booking date.
  • Private event records may be retained for up to 7 years for accounting and legal purposes.
  • Marketing preferences are retained until you unsubscribe or request deletion.

We regularly review and securely dispose of information that is no longer needed.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure.

  • We use encryption for data transmission and storage where appropriate.
  • Access to personal information is restricted to authorized personnel only.
  • We regularly update our security practices and conduct risk assessments.

No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means.

Your Rights and Choices

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal requirements.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact us at [email protected] or (02) 9240 1234. We will respond to requests within 30 days.

Allergies, Dietary Information and Events

We collect allergy and dietary information only so our kitchen can prepare your meal safely and plan event menus.

  • Dietary details are shared only with the kitchen and service team members who need them.
  • We do not use allergy or dietary information for marketing purposes.
  • You can ask us to delete allergy details after your visit, subject to food safety record-keeping requirements.
  • For more information, see our Dietary and Allergen Guide.

Please tell us about any allergy or intolerance at the time of booking so we can discuss suitable options with you.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We will notify you of material changes by posting a notice on our website or contacting you directly. The effective date at the top of this policy indicates when it was last revised.

Current effective date: 8 October 2026

Contact Us

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us:

We aim to respond to privacy inquiries within 5 business days.